Namu Jewellery FI2776176-6 (online shop) sells jewels to private persons in Finland and abroad. We reserve all rights to change the terms, conditions and prices. All prices are shown in euros and include VAT. VAT will be deducted from deliveries to countries outside of the EU. A customs duty may, however, be imposed to goods delivered outside of the EU. These customs and duties are the responsibility of the customer.

Orders

Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Shipping

Orders are shipped during workdays. Jewels from the stock are usually delivered within 3-5 workdays. Delivery of products that are not in stock usually takes 1-3 weeks. All prices include shipping within EU and Great Britain. Shipping costs to countries outside of EU are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out function before confirming the order.

Please inform us without delay – at least within 14 days – in case a product is lost or damaged during shipping. The logistics company must also be informed regarding any products damaged during shipping.

Returns

If the jewel you receive does not feel like your treasure, you can change or return it within 14 days of receiving the order. You can change or return all or part of the jewels in your order. The changed and returned jewels must be unused and in the original packaging, with the identification seal intact. If you wish to change or return any jewels, please contact us first for instructions. Please attach your name, contact details and your bank account number for receiving the refund. The return fee is at the expense of the customer.

Cancelling an order, defect liability and reclamations

If you wish to cancel an order before the order has been dispatched, it must be done in writing via e-mail to the customer service of Namu Jewellery.

Namu Jewellery is liable for defects in the sold jewels. Please contact the customer service immediately in a case of a reclamation. In case of a dispute between Namu Jewellery and the consumer, the consumer has a right to file a dispute in the Consumer Disputes Board .

If you have any questions we are happy to help you.